Consumer evaluation of a head injury assessment and rehabilitation unit.

This study was undertaken to assess parents' evaluations of the services provided by a children's head injury rehabilitation unit. A questionnaire was designed to determine levels of satisfaction with seven aspects of care: physical surroundings, transfer of information, convenience and accessibility, discharge procedure, perceived technical competence, staff's interpersonal skills and general satisfaction. A sample of 16 sets of parents of former patients was identified and sent a copy of the questionnaire.