Policy to practice: increased family presence and the impact on patient- and family-centered care adoption.

Objective: This quality improvement study introduced 24/7 family presence and measured its impact in 3 categories; perceptions, complaints, and patient experience scores. This article offers insight for leaders into the 1st phase of patient- and family-centered care (PFCC) adoption.

Background: Family presence improves patient safety and satisfaction; however, 70% of US healthcare organizations maintain restrictive visitation policies.