The objective of this study was to analyze the development of Jean Watson's ten carative factors in the process of caring with clients and their families in an emergency unit of a general hospital in Florianópolis. It was based on the convergent-assistance research design, and developed with 91 clients, from September 3 to November 30, 2001. The development of Watson's ten carative factors in the process of caring was effective in the emergency unity contributing to an approach more humanized and with greater quality when compared to another which emphasizes only the biological dimension.
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