Learning from parental experience in a neonatal surgical unit: a qualitative service evaluation.

Objectives: Patient experience is directly related to health outcomes, and parental experience can be used as a proxy for this in neonatal care. This project was designed to assess parental experience of neonatal surgical care to inform future service developments and improve the care we provide.

Methods: This was a qualitative study using rapid qualitative analysis.

Developing a method to capture parental experience in a neonatal surgical centre in the context of COVID-19: a qualitative study.

Introduction: Improved parental experience is related to improved mental and physical health outcomes for the infant. The COVID-19 pandemic abruptly impacted on healthcare delivery and services need information to shape how to manage the disruption and recovery.

Methods: Our aim was to develop a systematic process to capture parents' experience of their neonatal surgical healthcare journey during the pandemic.