Safety Events in High Risk Prehospital Neonatal Calls.

Objective: The objective of this study was to quantify and characterize patient safety events during high-risk neonatal transports in the prehospital setting.

Method: We conducted a retrospective chart review of all "lights and sirens" ambulance transports of neonates ≤30 days old over a four-year period in a metropolitan area. Each case was independently reviewed for potential patient safety events that may have occurred in clinical assessment and decision making, resuscitation, airway management, fluid or medication administration, procedures performed, and/or equipment used.

Comparison of mailed vs. on-site emergency department patient satisfaction surveys.

Background: Patient satisfaction is one measure of the quality of emergency department (ED) care. The impact of survey delivery method on patient satisfaction in the ED remains unknown.

Objective: We hypothesized that self-administered surveys in the ED would yield a higher response rate and different satisfaction compared to mailed surveys.