[Analysis of manifestations to the General Ombudsman of the Unified Health System (SUS), from 2014 to 2018: evidence for decision-making].

This paper aims to analyze the manifestations of citizens to the Unified Health System (SUS) General Ombudsman, in the 2014-2018 period, discussing and understanding them as evidence to guide the decision-making of SUS managers. To this end, the database of the OuvidorSUS computerized system was extracted from 16 variables related to the content of the manifestations, their categorization, and the citizen's profile. We identified 216,832 registered manifestations and 114,618 profiles of citizens who contacted the SUS General Ombudsman during this period, mainly through the hotline Disque Saúde 136.