Clinical case management & referral success outcomes.

Despite the prevalence of clinical case management services in university counseling centers, there is scant research on practices and effectiveness in case management services. The purpose of this brief report is to review the role of a clinical case manager, examine referral outcomes of referred students, and provide recommendations on case management practices. We hypothesized that students who received referrals at an in-person appointment would be more likely to be successfully referred than those who obtained email referrals.