Publications by authors named "Quynh Manh Doan"
This paper aims to evaluate the performance of logistic distribution centers (LDCs) by Quality Function Deployment (QFD) based on the Best-Worst Method (BWM). The originalities of this paper include: (1) exploring five constructs with 20 customer requirement attributes (CRAs) for LDCs' operations based on the SERQUAL model, (2) using the QFD model to identify five primary divisions and 18 corresponding service technical requirements (STRs) for LDCs' operations, (3) recognizing the top five STRs should be prioritized for the allocation of limited resources from House of Quality (HoQ), including cargo order (7.15%), value-added activities (6.
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- The article emphasizes the importance of improving cruise ports to enhance passenger experiences, boost tourism, and foster economic growth in the regions they serve.
- It identifies key selection factors for cruise ports from the perspectives of cruise operators and port operators, creating a hierarchical structure through literature review and expert input.
- The Modified Fuzzy Analytic Hierarchy Process (MFAHP) is used to analyze differences in these selection factors, highlighting customs/immigration control and incentive measures as vital areas for port operators to focus on to attract more customers.