Exceptionally good? Positive experiences of NHS care and treatment surprises lymphoma patients: a qualitative interview study.

Objective: Initial analysis of an interview study with patients about their experiences of lymphoma identified a strong emergent theme suggesting people were surprised to receive good care in the UK National Health Service. This qualitative analysis helps illuminate the disparity between public perceptions of NHS care and individual experiences.

Participants And Setting: Forty-one women and men with lymphoma were interviewed at home by an academic social scientist; nine who had had all their treatment before 1997 were excluded from this analysis.

NHS: the Blair years.

Waiting lists have fallen and resources have grown, yet staff and the public are still unhappy with the NHS. As Tony Blair prepares to step down, analyses why his legacy has gone horribly wrong