A Visualization Analysis of Crisis and Risk Communication Research Using CiteSpace.

This study aims to understand the research status and development trend of crisis and risk communication research (CRCR) through a visual analysis in CiteSpace, thereby providing a more comprehensive perspective for future research agenda. First, we retrieved published papers from Web of Science (1986-2020) and Scopus (1979-2020) with a title search. Subsequently, we analyzed the main research strengths and main topics of CRCR from two dimensions: co-authorship network and co-citation network.

Examining Crisis Communication Using Semantic Network and Sentiment Analysis: A Case Study on NetEase Games.

The mobile game "Immortal Conquest," created by NetEase Games, caused a dramatic user dissatisfaction event after an introduction of a sudden and uninvited "pay-to-win" update. As a result, many players filed grievances against NetEase in a court. The official game website issued three apologies, with mix results, to mitigate the crisis.

Patient Safety Culture and the Ability to Improve: A Proof of Concept Study on Hand Hygiene.

OBJECTIVE To investigate whether the safety culture of a hospital unit is associated with the ability to improve. DESIGN Qualitative investigation of safety culture on hospital units following a before-and-after trial on hand hygiene. SETTING VU University Medical Center, a tertiary-care hospital in the Netherlands.