Nurse-patient communication in cancer care: does responding to patient's cues predict patient satisfaction with communication.

Objective: The aim is to investigate the relationship between nurses' cue-responding behaviour and patient satisfaction.

Methods: One hundred patient-nurse conversations about present concerns were videotaped and patients' expression of emotional cues and nurses' cue responses were coded using the Medical Interview Aural Rating Scale. Nurses (N=34) and patients (N=100) were recruited from seven oncology inpatient clinics from a University Medical Centre.

Cue-responding behaviours of oncology nurses in video-simulated interviews.

Aim: This paper is a report of a study to describe nurse-patient interactions, i.e. nurses' cue-responding behaviour in encounters with actors playing the role of patients.