Publications by authors named "Phuoc Thien Mai"
Objective: To evaluate the effect of healthcare employees' emotional competence (EC) on patient loyalty in public and private hospitals in Ho Chi Minh City, with a focus on the mediating roles of respect, trust, and rapport.
Method: A survey of 244 patients measured respect, trust, rapport, EC, and patient loyalty using a 5-point Likert scale. Structural equation modeling (SEM) was applied to assess the relationships between EC and patient loyalty, comparing results between public and private hospitals.
Article Synopsis
- A 7-year-old boy had a really bad injury when he got stuck in a concrete mixer, which hurt his hand a lot.
- Doctors quickly operated on him to clean the wounds and fix his blood vessels.
- After surgery, he got special care and treatments to help his hand heal, and by three months later, he was doing much better with his hand!