Government capabilities as drivers of performance: path to prosperity.

The purpose of this study is to test the relationship between specific capabilities of Cyprus' government and performance and the impact of performance on Cypriots' prosperity. Via the resource-based view model (RBV), it was hypothesized that each capability (i.e.

Hospital service recovery.

An organization's ability to correct service errors is an important factor in achieving success in today's service economy. This paper examines service recovery in hospitals in the U.S.