Communication guidelines as a learning tool: an exploration of user preferences in general practice.

Objective: To explore characteristics of written communication guidelines that enhance the success of training aimed at the application of the recommendations in the guidelines.

Methods: Seven mixed focus groups were held consisting of communication skill teachers and communication skill learners and three groups with only learners. Analysis was done in line with principles of grounded theory.

Characteristics of communication guidelines that facilitate or impede guideline use: a focus group study.

Background: The quality of doctor-patient communication has a major impact on the quality of medical care. Communication guidelines define best practices for doctor patient communication and are therefore an important tool for improving communication. However, adherence to communication guidelines remains low, despite doctors participating in intensive communication skill training.

Assessing communication skills of clinical call handlers working at an out-of-hours centre: development of the RICE rating scale.

Background: Out-of-hours centres provide telephone support to patients with medical problems. In most of these centres specially-trained nurses handle incoming telephone calls. They assess patients' needs, the degree of urgency, and determine the level of care required.