Publications by Paul C Gahn

Publications by authors named "Paul C Gahn"

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Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?

Suhua Caroline Fan Rick L Fought Paul C Gahn

Med Ref Serv Q

March 2018

Online users seek help from virtual reference services via email, phone, texting, and live chat. Technologies have enabled new features in library websites to help make this service more accessible and effective. This article is an evaluation of an experimental pop-up live chat box on the website of a health sciences library to see whether the feature would enhance virtual reference services.

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Paul C Gahn's research focuses on evaluating the effectiveness of technology-enhanced features in virtual reference services, particularly within health sciences libraries.
In his 2018 article, he assesses the impact of a pop-up live chat box on user engagement and service accessibility.
The findings indicate that such technological innovations can significantly improve the overall effectiveness of virtual reference services, making them more user-friendly and responsive to online inquiries.

Publications by authors named "Paul C Gahn"

Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?

Synopsis of recent research by authors named "Paul C Gahn"