[Evaluation of work-related stress in call-center workers: application of a methodology].

Background: Several studies highlighting a correlation between call-center working conditions and psychosocial and ergonomic hazards.

Objectives And Methods: The aim of this study is to provide an operating methodology for the risk assessment of work-related stress. The study involved 554 call-centre workers employed in three insurance organizations and a mixed work group (worker, company and public health representative) for the study management was defined.