Health services should collect feedback from inpatients at the point of service: opinions from patients and staff in acute and subacute facilities.

Objective: Point of service feedback (POSF) enables patients to give health services feedback about their experiences during or immediately after care. Despite the increasing use of POSF, little is known regarding patients' and staffs' opinions of this practice and whether they consider it acceptable or useful. The study aimed to determine patient and staff opinions regarding POSF.

Loneliness during inpatient rehabilitation: results of a qualitative study.

The current study provides evidence of patient loneliness during inpatient rehabilitation, an incidental, yet important finding from a qualitative study. Patients, staff and community volunteers in our rehabilitation centre completed semistructured in-depth interviews that were subjected to a thematic analysis. Results indicated that some patients had unmet social needs and experienced profound loneliness despite being surrounded by staff and patients.

Evaluating health services with point of service feedback: perspectives and experiences of patients, staff and community volunteers in an inpatient rehabilitation facility.

Purpose: To determine patient, staff and community volunteer opinions and experiences of point of service feedback (POSF) in an inpatient rehabilitation facility.

Method: Participants were recruited by purposeful sampling. Two researchers conducted in-depth semi-scripted interviews with patients, staff or volunteers until no new issues emerged.