Publications by authors named "Oyvind A Bjertnaes"
Background: Patient experience feedback is key in patient centred health systems, but empirical evidence of general practitioner (GP) interest in it is sparse. We aimed to: (i) quantitatively estimate the level of GP interest for feedback reports on patient experience; (ii) explore determinants of such interest; and (iii) examine potential association between a priori interest and patient experience.
Methods: The patient experience survey included maximum 300 randomly selected patients for each of 50 randomly selected GPs (response rate 41.
Background: Most generic patient experience instruments have not been validated specifically for persons with chronic health problems, even though they are the dominant user of GPs/family physicians.
Objectives: To assess the psychometric properties of the generic Patient Experiences with GP Questionnaire (PEQ-GP) instrument (five scales: assessment of GP, coordination, patient enablement, accessibility, and practice) in persons with chronic conditions, and to develop a short version to maximize response rates and minimize respondent fatigue in future applications.
Methods: Secondary analysis of data from a national survey of patient experiences with general practitioners in 2018-2019 (response rate: 42.
Objectives: A recent study identified patients in six distinct response groups based on their evaluations of outcomes related to overall satisfaction, malpractice and benefit of treatment. This study validates the response clusters by analysing and comparing open-ended comments from the extreme positive and extreme negative response groups.
Design: Qualitative content analysis.
Objectives: Patient experience questionnaires have been criticised owing to the lack of supporting psychometric evidence. The objective of this study was to describe the development and psychometric evaluation of the Cancer Patient Experiences Questionnaire (CPEQ) in Norway.
Design: Questionnaire development was based on a literature review of existing questionnaires, patient interviews, expert-group consultations, pretesting of questionnaire items and a national survey.
Objective: To compare two ways of combining postal and electronic data collection for a maternity services user-experience survey.
Design: Cross-sectional survey.
Setting: Maternity services in Norway.
Objectives: To evaluate the Nordic Patient Experiences Questionnaire (NORPEQ) for data quality, reliability and validity following surveys of patients in Finland, Norway, Sweden and the Faroe Islands. DESIGN, METHODS AND PARTICIPANTS: The NORPEQ was mailed to 500 patients randomly selected after receiving inpatient treatment in Finland, Norway and Sweden. The NORPEQ was also included in a national survey in Norway and in the Faroe Islands.
View Article and Find Full Text PDFBackground: Research on the effect of survey timing on patient-reported experiences and patient satisfaction with health services has produced contradictory results. The objective of this study was thus to assess the association between survey timing and patient-reported experiences with hospitals.
Methods: Secondary analyses of a national inpatient experience survey including 63 hospitals in the 5 health regions in Norway during the autumn of 2006.
Background: Patient satisfaction and experiences are important parts of healthcare quality, but patient expectations are seldom included in quality assessments. The objective of this study was to estimate the effects of different predictors of overall patient satisfaction with hospitals, including patient-reported experiences, fulfilment of patient expectations and socio-demographic variables.
Methods: Data were collected using a national patient-experience survey of 63 hospitals in the five health regions in Norway during the autumn of 2006.
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Background: Development and evaluation of the PEQ-CAMHS Outpatients, a parent completed questionnaire to measure experiences of outpatient child and adolescent mental health services (CAMHS) in Norway.
Methods: Literature review, parent interviews, pre-testing and a national survey of 17,080 parents of children who received care at one of the 86 outpatient CAMHS in Norway in 2006. Telephone interviews were conducted with a random sample of non-respondents.
Background: Questionnaires are commonly used to collect patient, or user, experiences with health care encounters; however, their adaptation to specific target groups limits comparison between groups. We present the construction of a generic questionnaire (maximum of ten questions) for user evaluation across a range of health care services.
Methods: Based on previous testing of six group-specific questionnaires, we first constructed a generic questionnaire with 23 items related to user experiences.
Background: The EUROPEP is a widely used international instrument to evaluate general practice care from the perspective of patients, but measurement properties including reliability at the GP level are not sufficiently documented.
Objective: The objectives of this study were to assess the psychometric properties of the Norwegian version of the EUROPEP and estimate GP-level reliability for scales and items.
Methods: Nine hundred patients consulting nine GPs at a medical centre in Norway were invited to complete the Norwegian EUROPEP at home following a recent consultation.
Background: User reported experiences and satisfaction are increasingly used as basis for quality indicators in the health sector. However, there is limited understanding of factors associated with user reported experiences and satisfaction with casualty clinics.
Methods: A random sample of 542 patients that had contacted any of three casualty clinics from mid April to mid May 2008 was mailed a questionnaire.
Rasch analysis of the Psychiatric Out-Patient Experiences Questionnaire (POPEQ).
BMC Health Serv Res
September 2010
Background: The Psychiatric Out-Patient Experiences Questionnaire (POPEQ) is an 11-item core measure of psychiatric out-patients experiences of the perceived outcome of the treatment, the quality of interaction with the clinician, and the quality of information provision. The POPEQ was found to have evidence for reliability and validity following the application of classical test theory but has not previously been assessed by Rasch analysis.
Methods: Two national postal surveys of psychiatric outpatients took place in Norway in 2004 and 2007.
Background: The General Practitioner Experiences Questionnaire (GPEQ) measures community mental health centres from the perspective of GP but lacked accessibility scales and documentation of centre level reliability.
Objectives: To assess the psychometric properties of the GPEQ following the inclusion of four new accessibility items and estimate centre level reliability for all scales and items.
Methods: The design of the study is cross-sectional national survey.
Objectives: This study presents results from an electronic survey among paediatric department employees, addressing employees' attitudes and use of results from a national parent experience survey carried out in 2005.
Methods: Electronic questionnaire survey of employees from each of the 20 paediatric departments included in the national survey, with a response rate of 87%.
Results: The employees had favourable opinions of user experience surveys, and the results from the national survey were well known among both managers and other personnel.
Background: Instruments have been developed to assess professional views of the quality of care but have rarely been tested for responsiveness to change. The objective of this study was to test the responsiveness of the General Practitioner Experiences Questionnaire (GPEQ) for the measurement of Community Mental Health Centres in Norway.
Methods: National surveys were conducted in Norway in 2006 (n = 2,415) and 2008 (n = 2,209) to measure general practitioners' evaluation of community mental health centres.
Background: International health policy surveys are used to compare and evaluate health system performance, but little is known about the effects of non-response. The objective of this study was to assess the effects of non-response in the Norwegian part of the Commonwealth Fund international health policy survey in 2009.
Methods: As part of an international health policy survey in 2009 a cross-sectional survey was conducted in Norway among a representative sample of Norwegian general practitioners.
Background: GPs and patients are frequently asked to evaluate mental health care, but studies including evaluations from both groups are rare.
Objective: To assess the association between GPs' and patients' assessment of mental health outpatient clinic in Norway and identify important health care predictors for patient and GP satisfaction with the clinics.
Methods: Two cross-sectional national surveys were carried out: survey of GPs in 2006 and patients in 2007 evaluating outpatient clinics at 69 community mental health centres in Norway.
Objective: The measurement of professionals' views of quality is a key component in the evaluation of health care delivery; however, few studies have assessed the feasibility of using such evaluations as quality indicators. The effects of individual and organizational factors on family physicians' experiences with community mental health centers were assessed by responses to a self-completed questionnaire and publicly available data.
Methods: Questionnaires were mailed in spring 2006 to family physicians in Norway for their evaluation of 71 community mental health centers; 2,120 (61%) practitioners responded.
The study compared patient experiences with psychiatric treatment provided by private practitioners and public outpatient clinics. Questionnaires were completed by 642 outpatients in private practice and 6,677 outpatients in public clinics. The questionnaire included a measure of patient experiences comprising six items: treatment outcome, enough time for contact and dialogue with clinician, clinicians' understanding of patient's situation, suitability of therapy and treatment, clinician follow-up of planned actions, and influence on treatment.
View Article and Find Full Text PDFBackground: Parent assessment of outpatient child and adolescent mental health services (CAMHS) is now part of the Norwegian quality indicator system. This national survey included a validated questionnaire that assessed three aspects of care from a parental perspective.
Material And Methods: Questionnaires were mailed to 17,080 parents of children and adolescents receiving care from CAMHS on an outpatient basis between 1 September and 31 December 2006.
Low response rates are a common problem in surveys of family physicians leading to uncertainty about the validity of results. In this study, the authors examined the association between multiple reminders and nonresponse bias, survey estimates and costs in a survey of family physicians in Norway (N = 3,463). After three postal reminders and one telephone follow-up, the response rate was 65.
View Article and Find Full Text PDFBackground: The measurement of patient and professional views of quality are important components in the evaluation of health care delivery.
Objective: To describe the development and evaluation of the GPs' Experiences Questionnaire (GPEQ) for assessing the quality of community mental health clinics in Norway.
Design: Literature review, GP interviews, pre-testing of questionnaire items and a cross-sectional national survey.