Utilizing lean tools to improve value and reduce outpatient wait times in an Indian hospital.

Purpose: This paper aims to demonstrate how lean tools were applied to some unique issues of providing healthcare in a developing country where many patients face challenges not found in developed countries. The challenges provide insight into how lean tools can be utilized to provide similar results across the world.

Design/methodology/approach: This paper is based on a qualitative case study carried out by a master's student implementing lean at a hospital in India.