Publications by authors named "Nina Rizun"
Many scholars argue that there is a deepening crisis of trust in healthcare systems. What is not contested is the centrality of public trust in building reputational value in healthcare organisations. However, there is a dearth of research focused on better understanding how trust in healthcare institutions, and the healthcare workforce, can be sustainably cultivated.
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- National surveys help enhance care quality and public trust in healthcare, with this study focusing on Ireland's 2020 Maternity Experience Survey.
- The research identified four key factors—dignity and respect, decision-making involvement, pain management, and communication—that significantly influence women's confidence and trust in maternity care professionals.
- Results indicate that younger women and those with disabilities reported lower satisfaction in these areas, highlighting the need for improved interpersonal skills in these demographics among maternity care providers.
The National Care Experience Programme (NCEP) conducts national surveys that ask people about their experiences of care in order to improve the quality of health and social care services in Ireland. Each survey contains open-ended questions, which allow respondents to comment on their experiences. While these comments provide important and valuable information about what matters most to service users, there is to date no unified approach to the analysis and integration of this detailed feedback.
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