More than what the eye can see: the emotional journey and experience of powerlessness of integrated care service users and their carers.

Purpose: This article presents the emotional journey and experience of powerlessness of integrated care service users and carers.

Materials And Methods: The experiences of seven integrated care service users and carers affected by complex conditions in a London borough were captured as video stories. The integrated care service coordinated a system of health and social care: primary care, community matrons, social workers, and the voluntary sector.