The evolution and uptake of a drug information system: the case of a small Canadian province.

In 2008 the province of PEI, Canada implemented a province-wide, web-based drug information system for the purpose of improving patient safety. An evaluation study using grounded theory examined the human and workflow impact. Results indicated a need for great attention to the details of change management during implementation, including: ensuring application quality of all informational and technical elements, just-in-time training and technical support, on-site preparation for changed workflow processes, and collaboration among all stakeholders throughout.