Objective: To determine the utility and viability of a chronic care program.
Design: Cross-sectional descriptive study with qualitative and quantitative evaluation.
Setting And Participants: 26 primary care teams (PCT) from the Catalan health service of Gerona.
Aim: To evaluate the impact of an interdisciplinary intervention designed to improve the capacity of nurses to manage walk-in patient demand for primary health care.
Background: Implementation of a programme to expand nursing practice is a complex process that requires the application of context-appropriate measures and adaptation when results do not meet expectations.
Methods: A longitudinal, uncontrolled intervention study with a 3-year follow-up, from 2009 to 2012, was carried out in Catalonia (northeast Spain).