Workflow in intensive care unit remote monitoring: A time-and-motion study.

Objective: To investigate workflow in intensive care unit remote monitoring, a technology-driven practice that allows critical care specialists to perform proactive and continuous patient care from a remote site.

Design: A time-and-motion study.

Setting: Facility that remotely monitored 132 beds in nine intensive care units.

Consumer satisfaction with primary care provider choice and associated trust.

Background: Development of managed care, characterized by limited provider choice, is believed to undermine trust. Provider choice has been identified as strongly associated with physician trust. Stakeholders in a competitive healthcare market have competing agendas related to choice.