Put you down versus tune you out: Further understanding active and passive e-mail incivility.

Although e-mail incivility is becoming a growing concern in the workplace, it remains an understudied topic. Scholars have paid inadequate attention to its dimensionality (i.e.

One Climate or Many: Examining the Structural Distinctiveness of Safety, Health, and Stress Prevention Climate Measures.

Objective: This study explores the structural distinctiveness of safety, health, and stress prevention climate scales and examines whether these measures predict safety, physical health, and mental health outcomes over time.

Methods: We obtained samples of university students, Amazon Mechanical Turk workers, and firefighters to assess the dimensionality of the three climate foci, and provide content, construct, and criterion validity of the three measures.

Results: Findings from our study suggest that the constructs of safety, health, and stress prevention climate are psychometrically distinct, as well as demonstrate content, construct, and criterion validity evidence.

Further understanding incivility in the workplace: The effects of gender, agency, and communion.

Research conducted on workplace incivility-a low intensity form of deviant behavior-has generally shown that women report higher levels of incivility at work. However, to date, it is unclear as to whether women are primarily treated uncivilly by men (i.e.

Occupational stress and mental health symptoms: Examining the moderating effect of work recovery strategies in firefighters.

The goal of this research was to examine the moderating effect of work recovery strategies on the relationship between occupational stress experienced by firefighters and mental health symptoms. Work recovery strategies were identified through semistructured interviews with 20 firefighters and a literature search on recovery strategies. A total of 7 work recovery strategies emerged using the 2 methods: work-related talks, stress-related talks, time with coworkers/supervisor, exercise, recreational activities, relaxation, and mastery experiences.

Overload, and Cutbacks, and Freezes, Oh My! The Relative Effects of the Recession-Related Stressors on Employee Strain and Job Satisfaction.

Across the globe, economic fluctuations have taken their toll on both organizations and employees, particularly during sustained recessions. Surprisingly, little research, however, has directly investigated the effects of recessions on employees. As such, the goal of the current study was to investigate the effects of specific recession-related stressors on employee outcomes (strain and satisfaction).

Job burnout in mental health providers: A meta-analysis of 35 years of intervention research.

Burnout is prevalent among mental health providers and is associated with significant employee, consumer, and organizational costs. Over the past 35 years, numerous intervention studies have been conducted but have yet to be reviewed and synthesized using a quantitative approach. To fill this gap, we performed a meta-analysis on the effectiveness of burnout interventions for mental health workers.

A qualitative and quantitative examination of the antecedents of customer incivility.

Customer incivility is known to have a negative impact on employees working in service jobs. Despite an understanding of the negative outcomes of customer incivility (e.g.

Bad Versus Good, What Matters More on the Treatment Floor? Relationships of Positive and Negative Events With Nurses' Burnout and Engagement.

Many investigators have reported the stressful aspects of nursing; fewer have focused on nurses' positive work experiences. For this study, we developed a 2 × 2 typology of positive and negative events related to the tasks of nursing work and the social and organizational context of that work: successes, supports, constraints, and conflicts. We hypothesized that positive events would predict engagement, negative events would predict burnout, and negative events would be more strongly related to both burnout and engagement.

Workout at work: laboratory test of psychological and performance outcomes of active workstations.

With growing concerns over the obesity epidemic in the United States and other developed countries, many organizations have taken steps to incorporate healthy workplace practices. However, most workers are still sedentary throughout the day--a major contributor to individual weight gain. The current study sought to gather preliminary evidence of the efficacy of active workstations, which are a possible intervention that could increase employees' physical activity while they are working.

Don't fear the reaper: trait death anxiety, mortality salience, and occupational health.

Despite multiple calls for research, there has been little effort to incorporate topics regarding mortality salience and death anxiety into workplace literature. As such, the goals of the current study were to (a) examine how trait differences in death anxiety relate to employee occupational health outcomes and (b) examine how death anxiety might exacerbate the negative effects of mortality salience cues experienced at work. In Study 1, we examined how death anxiety affected nurses in a multitime point survey.

Older and (emotionally) smarter? Emotional intelligence as a mediator in the relationship between age and emotional labor strategies in service employees.

Unlabelled: BACKGROUND/STUDY CONTEXT: The purpose of the current study was to investigate whether age was related to emotional labor strategies (surface and deep acting), and whether emotional intelligence partially explained this relationship. Additionally, employee well-being was examined as an outcome in this model.

Methods: A total of 519 participants (age 18-68), working in a variety of service occupations, participated in a cross-sectional survey study.

Employee adiposity and incivility: establishing a link and identifying demographic moderators and negative consequences.

The prevalence of increased adiposity among employees in the American workplace has resulted in significant economic costs to organizations. Unfortunately, relatively little research has examined the effects of excess adiposity on employees themselves. As a step toward remedying this, the current study examined a previously unknown link between adiposity and incivility, and how this might impact employee burnout and withdrawal.

The differential effects of interpersonal conflict from customers and coworkers: trait anger as a moderator.

Interpersonal conflict (IC) at work is a frequently experienced type of workplace mistreatment that has been linked to a host of negative workplace outcomes. Previous research has shown that IC can have differential effects based on source, but this has not yet been investigated in terms of customer IC versus coworker IC. To remedy this oversight in the literature, we used a multimethod, multitime point design to compare IC from customers and coworkers experienced by 75 call center employees.

How rude! Emotional labor as a mediator between customer incivility and employee outcomes.

Because of the large number of people employed in service occupations, customer incivility has become an increasingly prevalent and important workplace stressor. Unfortunately, relatively little research has examined the effects of customer incivility; of the research that does exist, virtually all of it has focused solely on employee mental health outcomes. The present study was designed to replicate previous research linking customer incivility to the emotional exhaustion dimension of burnout and to expand on previous research by examining the effects of customer incivility on customer service quality.