Patient Satisfaction With the Level of Competence of the Triage Nurse in Hospital Emergency Departments.

Aims: To analyse the level of patient satisfaction regarding the care received in triage and its relationship with the competency level of clinical nurses in a hospital setting.

Design: A cross-sectional, prospective and multicentre study of nurses in hospital emergency triage and the patients they attended.

Method: Data were collected between October and November 2019 using two questionnaires; one collected sociodemographic factors, professional experience of the nurse and the competency assessment questionnaire for clinical nurses in the hospital setting (COM_VA).

Patient satisfaction with nursing triage care in hospital emergency departments: Scoping review.

Introduction: Perceived quality of patient care is essential in healthcare, particularly in hospital emergency departments (EDs), where the triage process, performed by nurses, is fundamental yet under-researched. The aim is to explore patient satisfaction in triage, identify improvement opportunities, and provide guidance for future research to enhance ED care.

Methodology: A scoping review was conducted across databases including PubMed, CINAHL, Scopus, Cochrane, Joanna Briggs, Google, and Google Scholar.