Improving health services to displaced persons in Aceh, Indonesia: a balanced scorecard.

Problem: After the Indian Ocean tsunami in December 2004, the International Organization for Migration constructed temporary health clinics to provide medical services to survivors living in temporary accommodation centres throughout Aceh, Indonesia. Limited resources, inadequate supervision, staff turnover and lack of a health information system made it challenging to provide quality primary health services.

Approach: A balanced scorecard was developed and implemented in collaboration with local health clinic staff and district health officials.