A participatory benchmarking strategy for describing and improving supportive housing.

This paper describes a participatory research project conducted to document good practice in the delivery of supportive housing programs. Stakeholders in a local mental health housing system in Toronto, Ontario worked collaboratively to develop 40 service benchmarks for supportive housing programs and to recommend practices for achieving these benchmarks. The findings are discussed in terms of their implications for the delivery of supportive housing and strategies for improving these programs.