The adoption of conversational assistants in the banking industry: is the perceived risk a moderator?

The world has noticed tremendous growth in information technology, particularly the Internet of Things and artificial intelligence. Nowadays, a lot of people rely on conversational assistants (CAs) and other intelligent virtual objects to check account balances, communicate more quickly, make payments, and manage their financial assets with banks or other financial institutions. This study scrutinizes how consumers espouse and utilize conversational assistants in banking amenities.