People have different expectations for their own versus others' use of AI-mediated communication tools.

Artificial intelligence (AI) can enhance human communication, for example, by improving the quality of our writing, voice or appearance. However, AI mediated communication also has risks-it may increase deception, compromise authenticity or yield widespread mistrust. As a result, both policymakers and technology firms are developing approaches to prevent and reduce potentially unacceptable uses of AI communication technologies.

Human heuristics for AI-generated language are flawed.

Human communication is increasingly intermixed with language generated by AI. Across chat, email, and social media, AI systems suggest words, complete sentences, or produce entire conversations. AI-generated language is often not identified as such but presented as language written by humans, raising concerns about novel forms of deception and manipulation.