Making scents of transition: smellscapes and the everyday in "old" and "new" urban Poland.

In this article, the growing body of literature on transition within central and eastern Europe is developed by exploring how discussing the senses may illuminate the experience of change to post-socialism for urban dwellers. After situating the study within the rich ethnographic heritage on urban transition, the key tenets of ‘geographies of smell’ are outlined as a means of inquiry which emphasises the lived, sensually embodied experience of transition. The empirical study is focused upon the interrogation of the meanings created by, and attached to, olfactory experience in contemporary Poland, discussing three motifs that highlight the symbolic and transformative role of smell in relation to transition.

Service quality measurement: appointment systems in U.K. GP practices.

Purpose: A recurring problem in the service quality literature is measurement--knowing which quality aspects should be measured and in what ways. This article aims to assess service quality measurement by focusing on general practice appointment systems.

Design/methodology/approach: The authors use a case study, integrating qualitative and quantitative methods, including interviews with stakeholders as well as data regarding appointment systems' temporal aspects.