A multifaceted intervention to improve compliance with process measures for ICU clinician communication with ICU patients and families.

Rationale: Despite recommendations supporting the importance of clinician-family communication in the ICU, this communication is often rated as suboptimal in frequency and quality. We employed a multifaceted behavioral-change intervention to improve communication between families and clinicians in a statewide collaboration of ICUs.

Objectives: Our primary objective was to examine whether the intervention resulted in increased compliance with process measures that targeted clinician-family communication.