Model for analysis of actors in divergence or convergence of strategic health objectives.

Objective: Correlate methods to analyze and identify the effectiveness of the objectives in actors with maps of strategic power.

Method: It is a conceptual study, analytical and with deductive reasoning, of explanatory scope in correlation of convergent and divergent strategic objectives to health processes.

Results: Understanding the importance of analyzing and understanding the prospective in the decision-making of the actors that impact their strategic, tactical and operational deployment of hospital medical care with the proposals of models with alignment in the health system and comprehensive practicality and analytical architecture modeling of how the hierarchical levels of actors can be concentrated according to the objectives with indicators and committed goals.

Indicadores de desempeño de procesos médicos con alineamiento estratégico en la atención al paciente.

Los indicadores de desempeño (también conocidos como KPI [Key Performance Indicator]) de los procesos son de relevancia, de prioridad y se justifica su estudio, porque posibilitan medir para poder evaluar y mejorar la atención médica. El objetivo es dar respuesta al por qué son importantes los KPI en los procesos y cómo definirlos de acuerdo con su aplicación. Se refiere a un estudio analítico, conceptual y con razonamiento deductivo, de alcance explicativo para su correlación de KPI estratégicos a los procesos, de acuerdo con la importancia de las actividades en los servicios médicos.

Arquitectura de procesos con indicadores estratégicos en los servicios médicos de consulta externa en hospitales de alta especialidad.

Introduction: The importance of granting high specialty outpatient services calls for a diagnosis through process architecture in order to measure outpatient services deferral with key performance indicators and to evaluate the opportunity of scheduling appointments at high specialty hospitals.

Objective: To apply the process architecture model and key performance indicators in high specialty hospitals, in order to analyze outpatient appointment scheduling activities and to improve the quality of medical care and patient safety.

Method: Quantitative, sequential and deductive reasoning study, with correlational scope, to assess the degree of association between variables, and to establish and define key performance indicators, according to the importance of activities in medical services.