Ordinary users, precursory users and experts in the anticipation of future needs: Evaluation of their contribution in the elaboration of new needs in energy for housing.

With the growing emergence of ergonomic intervention aiming at designing future artefacts, needs analysis is extending to the anticipation of future needs. Both precursory users and experts are known for their deep knowledge of the studied field. In this study, we conducted 36 needs anticipation interviews with ordinary users, precursory users and experts, in order to determine the contribution of each profile to the identification of future needs.

Impact of online training on delivering a difficult medical diagnosis: Acquiring communication skills.

This paper deals with developing and assessing the training of physicians to deliver a difficult diagnosis to patients. The training is provided by a web-based self-training package. This online training emphasizes the structural, functional and relational dimensions of interviews delivering a serious diagnosis, and a logical set of recommendations for behavior towards the patient.