How does the consumer choose a restaurant? An overview of the determinants of consumer satisfaction.

The failure rate of restaurants is high in many countries, primarily because of the complex relationships between services and customers. Therefore, improving restaurant customer experience is a significant challenge for entrepreneurs. This multi-dimensional experience encompasses several aspects that may or may not be related to food consumption.

Exploring dark kitchens in Brazilian urban centres: A study of delivery-only restaurants with food delivery apps.

Dark kitchen is a delivery-only restaurant that operates without direct contact with the consumer, has no premises for local consumption and sells exclusively through online platforms. The main objective of this work is to identify and characterise dark kitchens in three urban centres featured in the most used food delivery app in Brazil. To this end, data collection was conducted in two phases.

What is a dark kitchen? A study of consumer's perceptions of deliver-only restaurants using food delivery apps in Brazil.

Dark kitchens are restaurants with no storefronts, no direct customer interaction and delivery-only commercial kitchens that rent out shared or private kitchen spaces to food businesses. The objective of this study is to determine consumers' knowledge about dark kitchens and the factors that influence willingness to pay and intention to purchase meals in this restaurant model. It were surveyed 623 Brazilian consumers.

What Motivates Consumer Food Safety Perceptions and Beliefs? A Scoping Review in BRICS Countries.

This scoping review aimed to map the main evidence in the existing literature regarding consumer perceptions and beliefs regarding food safety in the context of BRICS (Brazil, Russia, India, China, and South Africa) countries. Articles were searched in the Web of Science, Scopus, and SciELO databases. The last search was performed on November 2021.

The use of food delivery apps during the COVID-19 pandemic in Brazil: The role of solidarity, perceived risk, and regional aspects.

This study aimed to evaluate the use of food delivery apps (FDA) during the COVID-19 pandemic in Brazil. A total of 950 questionnaires were collected, covering four Brazilian regions: Southeast, Central-West, Northeast, and South. The data was collected during the peak of the second wave of the pandemic.

Should I stay, or should I go? Consumers' perceived risk and intention to visit restaurants during the COVID-19 pandemic in Brazil.

This study aimed to verify how consumers' intention to visit restaurants during the pandemic is affected by consumers' risk perception and different types of trust. The sample was composed of 546 consumers from 89 different cities in Brazil. An adapted 43 items questionnaire with 5-point scales was administered, and analyzed usingstructural equation modeling.

The mandatory labeling of genetically modified foods in Brazil: Consumer's knowledge, trust, and risk perception.

Since 2003, Brazilian-specific legislation has stipulated that foods containing more than 1% of genetically modified (GM) ingredients must provide information regarding their origin with an identification symbol on its label. The purpose of this study was to verify the knowledge of consumers concerning the mandatory labeling of foods containing genetically modified ingredients and analyze the possible motivations behind the willingness of the consumer to buy these foods in Brazil. Research was conducted on 224 consumers of different socioeconomic levels from Limeira, São Paulo (SP), Brazil.