Improving the User Experience with Discount Site-Specific User Testing.

Objectives: Poor electronic health record (EHR) usability is associated with patient safety concerns, user dissatisfaction, and provider burnout. EHR certification requires vendors to perform user testing. However, there are no such requirements for site-specific implementations.

The Effect of Electronic Health Record Usability Redesign on Annual Screening Rates in an Ambulatory Setting.

Objectives: Improving the usability of electronic health records (EHR) continues to be a focus of clinicians, vendors, researchers, and regulatory bodies. To understand the impact of usability redesign of an existing, site-configurable feature, we evaluated the user interface (UI) used to screen for depression, alcohol and drug misuse, fall risk, and the existence of advance directive information in ambulatory settings.

Methods: As part of a quality improvement project, based on heuristic analysis, the existing UI was redesigned.