Publications by authors named "Manning Yu"
Acta Psychol (Amst)
October 2024
Article Synopsis
- The study looks at how AI chatbots in online shopping can influence customers' decisions about what to buy.
- Researchers used surveys from 411 people in China to understand what makes customers trust chatbot suggestions.
- They found that if people believe the chatbots are reliable and accurate, they're more likely to trust the technology and use its recommendations, while feeling threatened by their own decisions makes them less likely to do so.
