Perception of the use of a telephone interpreting service during primary care consultations: A qualitative study with allophone migrants.

Objectives: The language barrier prevents allophone migrant patients from accessing healthcare when arriving in a country, and interpreters are often needed to help them to be understood. This study aimed to understand perceptions and experiences of allophone migrant patients who used a telephone-interpreting service during primary care consultations.

Study Design: A qualitative study using semi-structured interviews was undertaken between September 2019 and January 2020.