Advanced Sentiment Analysis for Managing and Improving Patient Experience: Application for General Practitioner (GP) Classification in Northamptonshire.

This paper presents a novel analytical approach for improving patients' experience in healthcare settings. The analytical tool uses a classifier and a recommend management approach to facilitate decision making in a timely manner. The designed methodology comprises of 4 key stages, which include developing a bot to scrap web data while performing sentiment analysis and extracting keywords from National Health Service (NHS) rate and review webpages, building a classifier with Waikato Environment for Knowledge Analysis (WEKA), analyzing speech with Python, and using Microsoft Excel for analysis.