[Not Available].

Objective: To report the results of a survey directed at medical and nursing staff as a method of improving the quality of procedures, in accordance with standard ISO 9001:2000.

Method: Cross-sectional study using a self-administered questionnaire. A sample size of 405 was calculated as 405, for nurses and 337 for medical staff, assuming an overall percentage of satisfaction of 80%, with a precision of 3.

[Pharmacy].

After learning of the scale of the terrorist attacks on 11th March, the main goal of the Pharmacy Service was to guarantee the availability of drugs to meet the needs of a large number of patients in as short a time as possible. Due to an automated storage system, drugs could be ordered from the pharmacuetical laboratories efficiently. One hundred fifty-seven orders for drugs were made, representing an increase of 51% over the daily average.