Publications by authors named "Lourdes Arteaga Perez"
Objective: To analyze patient complaints in a Primary Health Care District (PHCD) using statistical process control methods compared to multivariate methods, as regards their results and feasibility of application in this context.
Material And Method: Descriptive study based on an aggregate analysis of administrative complaints.
Setting: Complaints received between January 2005 and August 2008 in the Customer Management Department in the 3rd PHCD Management Office, Madrid Health Services.