GP and staff evaluation of the maturity matrix as a tool to assess and improve organisational development in primary care.

Purpose: This paper aims to evaluate the maturity matrix (MM) a facilitated formative self-assessment tool for organisational development in primary care) on satisfaction, differences between GP and staff, the extent to which practice teams worked on goals set, and to identify suggestions for change to MM.

Design/methodology/approach: The approach taken was a cross-sectional survey administered to all participants by mail in 57 family practices, 278 participants, (143 GPs; 135 staff) in Denmark, one year after participating in the MM project.

Findings: At practice level 44 returned at least one questionnaire.