Case Study: Gaining Physician Involvement in Quality Improvement Initiatives: An Organizational Perspective.

Hôpital Montfort adopted the Lean methodology in 2008 to improve its services in the emergency department. Having achieved remarkable results, the hospital has gradually incorporated Lean initiatives at the corporate level. Physician involvement is key to the success of change efforts and achieving improved performance in public hospitals.

Lean management: innovative tools for engaging teams in continuous quality improvement.

Lean management has proven to be a sustainable method to ensure a high level of patient care through innovation and teamwork. It involves a set of six tools that allow for visual management shared among team members. The team focuses their efforts on the improvement of organizational indicators in a standardized and engaging way, resulting in the sustainability of improvements.