Findings From Implementing a Patient Experience Survey in a Quality Measurement System for Substance Abuse Disorder Treatment Facilities in 6 States.

Objectives: Patient experience surveys (PESs) are an important component of determining the quality of health care. There is an absence of PES data available to people seeking to identify higher quality substance use disorder treatment providers. Our project aimed to correct this by implementing a PES for substance use disorder treatment providers and publicly disseminating PES information.

Hepatitis A 2004 vaccination in children: methods and findings of a survey in two states.

Background: Hepatitis A vaccine coverage estimates needed for surveillance and vaccine policy decisions are not readily available for children older than 35 months or for adolescents. This article reports methodology developed for obtaining such estimates by telephone survey with and without provider record verification.

Methods: A random-digit-dial telephone survey with provider verification was conducted in Arizona and Oregon in 2004-2005 to obtain coverage estimates for children aged 2.

Sensitive topics, survey nonresponse, and considerations for interviewer training.

This paper discusses current challenges in achieving higher survey participation rates in random-digit-dial telephone surveys and proposes steps to address them through interviewer training to avoid refusals. It describes features of surveys that contribute to respondent reluctance to participate and offers a brief overview of current refusal aversion training methods to reduce nonresponse. It then identifies what challenges that unique features of random-digit-dial telephone surveys on sensitive topics might contribute to nonresponse.