Objective: This study investigates practices that may help retain certified nursing assistants (CNAs) and address the staffing challenges faced in long-term care.
Background: CNAs are critical to quality care and retention has never been more challenging. To solve this staffing crisis, understanding the unique perspective of CNAs is imperative.
Senior care providers are increasingly focused on hospitality to distinguish themselves from competitors. A mixed-methods approach was used to examine perceptions of hospitality from leadership (i.e.
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