One size does not fit all: a diagnostic post-occupancy evaluation model for an emergency department.

Objective: This study presents a detailed account of processes and multiple methodologies used in conducting a diagnostic post-occupancy evaluation (POE) in an urban hospital emergency department.

Background: Healthcare design POE research findings can lead to improved work environments for healthcare providers and higher levels of staff, patient, and visitor satisfaction.

Methods: This evaluation was conducted in two separate phases over 12 months, with data analysis occurring after each phase.