A multifactorial approach to specify comfortable rail seats.

Background: A robust rail seat comfort assessment can inform the GB rail industry when procuring new seats and identify areas for comfort improvement in the refurbishment of existing seats, improving the customer experience.

Objective: To take a multifactorial approach to measuring comfort and to create a robust seat comfort assessment method for the GB rail industry.

Methods: Seat comfort assessment scores were developed by identifying seat dimensions (e.