Making time off predictable--and required.

People in professional services believe a 24/7 work ethic is essential for getting ahead--and so they work 60-plus hours a week and stay tethered to their Black-Berrys. This perpetuates a vicious cycle: Responsiveness breeds the need for more responsiveness. When people are always "on," responsiveness becomes ingrained in the way they work, expected by clients and partners, and even institutionalized in performance metrics.

Is silence killing your company?

Many times, often with the best of intentions, people at work decide it's more productive to remain silent about their differences than to air them. There's no time, they think, or no point in going against what the boss says. But as new research by the authors shows, silencing doesn't smooth things over or make people more productive.