Context: The hospital discharge process is fraught for patients with serious illness and their caregivers.
Objectives: We sought to understand palliative care patient and caregiver concerns regarding the patient-centeredness of the hospital discharge process.
Methods: We conducted semi-structured interviews with 11 patients receiving palliative care and 4 caregivers.
Introduction: The abrupt change in care delivery caused by the coronavirus disease 2019 pandemic may have left some patients, particularly those with chronic conditions, unable to receive timely and appropriate routine care. Understanding the effect of the pandemic and the switch to virtual care for patients with chronic conditions requires in-depth qualitative feedback from providers who care for these patients.
Materials And Methods: We interviewed 13 primary care providers and clinical pharmacists from the Veterans Health Administration.