Exploring the expanded role of the pharmacy technician in medication therapy management service implementation in the community pharmacy.

Objectives: To explore the current roles of the pharmacy technician in the provision of medication therapy management (MTM) and their relation to organizational behavior at "high-performing" community pharmacies within a nationwide supermarket chain.

Design: Qualitative research study using methodologic triangulation with the use of semistructured interviews of key informants, direct observation at "high-performing" pharmacy sites, and respondent journals.

Setting And Participants: High-performing pharmacy sites within a large supermarket pharmacy chain in Tennessee.